1. What are your shipping options and delivery times?
We ship from our warehouse in the United States to all 50 states.
- Express Shipping: 3–6 business days – $20
- Free Shipping: 7–14 business days – $0
- Free Standard Shipping: 7–14 business days – $0
- Standard Shipping: 7–14 business days – $10
Orders are typically processed and shipped within 1–2 business days.
2. Do you offer free shipping?
Yes! We offer Free Shipping (7–14 business days) on qualifying orders. The shipping cost will be clearly shown at checkout.
3. How long will it take to receive my order?
Most customers receive their orders within 7–14 business days with standard or free shipping. Choose Express Shipping if you need it faster.
4. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and in new condition. Customers are responsible for return shipping costs. Refunds will be processed after inspection.
5. Are your cosmetic jars leak-proof?
Yes. All Decantora containers are designed with tight, leak-proof lids to prevent spills during travel or daily use.
6. Are the jars made of safe materials?
Yes. They are made from high-quality, food-grade, BPA-free plastic or glass that is safe for skincare and cosmetic products.
7. Are they TSA-approved for travel?
Yes. Most jars are under 100ml (3.4 oz), making them perfect for carry-on luggage and airport security.
8. What sizes do you offer?
We offer a variety of sizes:
- 5ml – 10ml (samples & small serums)
- 15ml – 30ml (creams, lotions, foundations)
- 50ml+ (larger travel needs)
Exact capacities are listed on each product page.
9. Are the jars easy to clean?
Yes. Most jars are wide-mouth for easy filling and cleaning. We recommend washing with warm soapy water and allowing them to air dry completely before reuse.
10. Can I use them for different products?
Absolutely. They are suitable for creams, lotions, serums, makeup, essential oils, contact lens solution, and other personal care items.
11. Do the jars come in sets?
Yes. We offer convenient multi-piece sets perfect for travel or organizing your vanity.
12. Do you ship internationally?
Currently, we only ship within the United States.
13. How can I track my order?
You will receive a tracking number via email once your order ships. You can also track your order in your account under “Order History”.
14. What if my jars arrive damaged?
Please contact us within 48 hours with clear photos. We will quickly arrange a replacement or full refund.
15. Can I cancel my order?
Yes, you can cancel your order if it has not yet been processed or shipped. Please contact us as soon as possible.